Luxury Trains is a trading name of :
Westgate Travel, 91 Talbot Road, Talbot Green, Mid Glamorgan. CF72
8AE
- ABTA No.: 90295
Agents for Venice Simplon-Orient-Express Ltd
Booking Conditions
Please note that all payments by credit card will attract a charge of 1.5% of the transaction value. American Express cards will attract a charge of 2%. There is no charge for debit / Switch cards or cheque payments.
1. Your Contract
When you book your journey/holiday the terms set out below form the basis of the contract between Venice Simplon-Orient-Express Limited ("the Company") and you and your party. The contract is concluded only when the Company confirms your booking. The person who makes the booking is responsible on behalf of everyone included in the booking.
2. Your Ticket's Conditions
Passengers and their luggage are carried on services subject to the Company's current Conditions of Carriage of Passengers and their Luggage.
Carriage by rail, air, river or sea services operated by other carrier(s) is subject to the terms and conditions of the carrier with which you travel, including the Conditions of Carriage of Passengers and their Luggage of the carrier or carriers. Conditions of Carriage are subject to international conventions and agreements as well as to any applicable law. Any tickets issued for or used on such transport shall be issued by the Company as agent only for the carrier(s) concerned.
Copies of all Conditions of Carriage applicable to your journey/holiday are available for inspection at the Company's Reservations Office(s) or through 'Luxury-Trains'. You will be required to indicate your acceptance of such conditions before booking your journey/holiday.
3. How to Book
Luxury Trains consultants will be pleased to discuss your requirements and make a reservation for you. Please call us on 0845 430 9712. To confirm, please complete a booking form and send it with a 15% deposit (for Istanbul and Poland a 25% deposit is required). Full payment is required for all bookings made within 70 days of departure. Completion of the booking form requires that you accept these Booking Terms & Conditions.
On receipt of the booking form and deposit/full payment we will confirm your reservation in writing to the address you supply. If you have made your reservation through 'Luxury-Trains' all correspondence will be sent to them. Any money paid by you to 'Luxury Trains' in respect of a booking with the Company and held by the agent is held on behalf of the Company.
NOTE THAT HOTELS AND FLIGHTS CANNOT BE BOOKED UNTIL A BOOKING FORM AND DEPOSIT IS RECEIVED.
The final balance is due 70 days prior to departure, failure to remit at this time may subject your reservation to cancellation by the Company and fees as in paragraph 4 charged.
Holidays commencing in the UK: Payments received for holidays commencing in the UK that include an air element are financially protected by our Civil Aviation Authority licence (No 3141) and bond.
All other holidays are protected by a special account set up by our bankers and held in trust on your behalf.
4. If You Change or Cancel Your Booking
The Company will do its best to make any changes that you may request after your confirmation has been issued.
If an amendment or cancellation
by you or any member of your party is necessary this must be confirmed
in writing and a fee is payable by you to the Company, on the following
scale:
Written notice received before |
Cancellation fee* |
Amendment Fee for each change* |
|---|---|---|
56 days or more |
15% (the deposit) |
One free† then 10% |
21 - 55 days |
30% |
20% |
3 - 20 days |
70% |
60% |
Within 2 days of departure |
100% |
100% |
Istanbul and Poland Holidays
Written notice received before |
Cancellation fee* |
Amendment Fee for each change* |
|---|---|---|
120 days or more |
5% |
One free† then 5% |
| 56 - 119 days | 25% (the deposit) | 25% |
21 - 55 days |
50% |
50% |
3 - 20 days |
70% |
60% |
Within 2 days of departure |
100% |
100% |
* Fees are expressed as a % of the journey/holiday price.
† Free amendment does not apply to the air element of inclusive holidays.
Notification of a cancellation to a confirmed booking will be valid only if made in writing to the Company's Head Office and signed by the person who made the booking or 'Luxury Trains' on your behalf. The company reserves the right, in its absolute discretion, to request notification of consent from each member of the party in respect of whom the cancellation is made.
No cancellation fee will be payable where cancellation is due to an increase in the total price of your journey/holiday, provided that such cancellation is made within seven days of receiving notification of the increase from the Company.
5. Changes or Cancellations by the Company
Arrangements for journey/holidays are made many months in advance and changes may have to be made to published itineraries, for example, a change of flight schedule. Any change will be notified to you at time of booking or as soon as is reasonably possible.
Occasionally circumstances occur that involve either a major change or cancellation
of an itinerary. For the purposes of these Booking Conditions these are
as follows: -
i) a change of departure date, point, time or return time by more than five
hours
ii) a portion of the journey/holiday is not available for reasons beyond
the control of the Company and/or of any carrier or supplier
iii) an insufficient
number of bookings have been taken
iv) security risks
v) industrial action
If after your reservation has been confirmed but before departure, a major
change to your itinerary becomes necessary there are various options available
to you:
(i) accept the changes as given to you
(ii) accept the same journey/holiday
on an alternative date or accept an alternative journey/holiday with the appropriate
adjustment to your invoice (subject to availability)
(iii) cancel your reservation
and receive a full refund. (In the case of industrial action, which affects
only part of the journey/holiday, you may not choose this option.)
The Company does not guarantee and will not be liable in respect of changes or delays to departures or arrivals where such changes or delays are reasonably required or beyond the control of the Company and/or of any carrier or supplier.
If after departure, a major change occurs, the Company will use its best endeavours to make suitable alternative arrangements at no cost to you. If this is not possible or if you choose not to accept the alternative arrangements made, the Company will, where appropriate, provide transport back to the place of departure or to such a place as can be agreed. The Company will not accept any liability for any changes or delays which become reasonably or sensibly necessary or which occur as a result of industrial action or any other circumstances unforeseeable or beyond the control of the Company and/or of any supplier or carrier.
6. Surcharges
The prices shown on this web site are based on known costs and exchange rates on 1st June, 2007 and the Company does not expect to have to make changes.
The Company guarantees that once your reservation is confirmed that no surcharges will be imposed, except where there is an unforeseen increase in national or local taxation, or adverse fluctuation in currency exchange rates affecting the cost structure of your journey/holiday. Such surcharge will not be applicable to any bookings where the full balance has been paid.
In the unlikely circumstance that a surcharge is necessary the Company will inform you or your agent in writing as soon as possible of any proposed increase. Providing the Company is notified within seven days of receiving notice of such increase, you may choose to cancel the journey/holiday with full and immediate refund of any monies already paid.
7. Company Commitment
The Company accepts responsibility for ensuring that all elements of the journey/holiday we are contractually obliged to provide are as described on its web site and are of a reasonable standard. However, circumstances may subsequently change and in the event of any significant or long-term changes you will be informed of these at time of booking or as soon as reasonably possible.
The Company also accepts responsibility for any personal injury, illness or
death affecting you, or any person included in the booking, caused by the negligence
of its employees, agents or suppliers sub-contracted by it to provide any part
of the confirmed arrangements provided that:
(i) such agents or suppliers or employees were acting within the scope of or
in the course of their employment when the incident occurred
(ii) you notify
the Company of any claim within 28 days of completion of the journey/holiday
(iii) you agree to assign to the Company any rights against a supplier or any
person that you may have relating to the claim and agree to co-operate fully
with the Company
(iv) the Company¹s liability in respect of any air, sea,
river or rail carrier is restricted by the appropriate ticket conditions (see
section 2).
The Company does not accept responsibility for any loss or damage suffered as a result of any event beyond its control or the control of the relevant agent or carrier or supplier.
8. Insurance - For UK Residents Only
Venice Simplon-Orient-Express Limited strongly recommends that you have travel insurance in the interests of you and your party. 'Luxury-Trains are able to offer insurance for your overseas journey/holiday - please ask our travel consultants. Should you decide not to take out insurance, 'Luxury-Trains', and Venice Simplon-Orient-Express Limited will not be held responsible for any losses incurred as a result.
9. Formalities and Regulations
You should ensure that you comply with all passport, visa, customs and other formalities and regulations (including obtaining vaccination certificates where necessary) provided for by any governmental or local authority. 'Luxury-Trains' or The Company do not accept any responsibility for the consequences of non-compliance with such formalities and regulations (including where entry or carriage is refused due to such non-compliance or otherwise).
N.B. Passport, visa and health regulations do change and you are advised to check with the appropriate embassy or authority well before your journey commences.
Please bear in mind that visas are required even when in transit through any country visited by Orient-Express.
10. Transferability of Bookings
If you or any member of your party is prevented from travelling for any unavoidable reason, you may transfer your reservation to another party. This is subject only to giving reasonable written notice and settling any outstanding balance of the journey/holiday price that may include additional costs incurred to make the transfer.
11. Travel Documents
Travel Documents, which are valid only for the passenger(s) named, will be issued after receipt by the Company of full payment for your reservation and not normally later than ten days prior to departure. Please take your confirmation of booking with you on departure.
12. Luggage
You should ensure that you, or any member of your party, do not carry any substances or articles, which are dangerous, may cause damage or inconvenience to other passengers or their luggage, or are prohibited in any of the countries through which your luggage is carried.
All luggage is carried at your own risk and the Company accepts no liability for any loss of, damage to or delay to such luggage unless through its own wrongful act or wilful neglect or that of its employees, agents or suppliers sub-contracted by it to provide any part of the arrangements detailed in the brochure or on this website. The Company's liability shall, in any event, be restricted to US$3,750 per passenger.
13. Complaints
If you have a problem or complaint during your journey/holiday please bring it to the attention of the management immediately, so that they have the opportunity to put it right. Any further cause for complaint should be put in writing and brought to the attention of the Company at its Head Office, within 28 days of the completion of your journey/holiday.
14. Promotions
Tickets for travel on any Orient-Express Trains or Cruise product or for any travel documents relating thereto shall not be used for any promotional or advertising purposes without the prior written consent of the Company.
15. Web Site Accuracy
Every effort has been made to ensure the accuracy of descriptions and information contained on this web site. However, circumstances may subsequently change and in the event of any significant or long-term changes you will be informed of these at the time of booking or as soon as reasonably possible if there is time before your departure. Whilst we have taken every precaution in compiling this Internet site, it does not represent that the information accessible via this site is accurate, complete or current. Neither Luxury Trains nor Orient-Express nor any contributors to the site can be held responsible in any way for any action (or lack thereof) taken by any person or organisation wherever they shall be based as a result direct or otherwise of information contained in or accessed through this internet site.
