Luxury Trains is a trading name of :
Westgate Travel, 91 Talbot Road, Talbot Green, Mid Glamorgan. CF72 8AE - ABTA No.: 90295
Agents for Venice Simplon-Orient-Express Ltd
Booking Conditions
Please note that all payments by credit card will attract a charge of 1.5% of the transaction value. American Express cards will attract a charge of 2%. There is no charge for debit / Switch cards or cheque payments.
1. Your Contract
When you book your journey/holiday the terms set out below form the basis of the contract between Venice Simplon-Orient-Express Limited ('the Company') and you and your party. The contract is concluded only when the Company confirms your booking. The person who makes the booking is responsible on behalf of everyone included in the booking.
2. Your Ticket's Conditions
Passengers and their luggage are carried on services subject to the Company's current Conditions of Carriage of Passengers and their Luggage. Carriage by rail, air, river, road or sea services operated by other carriers is subject to the terms and conditions of the carrier with which you travel, including the Conditions of Carriage of Passengers and their Luggage of the carrier or carriers involved. Conditions of Carriage are subject to international conventions and agreements as well as to any applicable law. Any ticket issued for or used on such other transport shall be issued by the Company as agent only for the carrier(s) concerned. Copies of all Conditions of Carriage applicable to your journey/holiday are available for inspection at the Company's Reservation Office(s) or through the travel agent where you book. You will be required to indicate your acceptance of such conditions before booking your journey/holiday.
3. How to Book
Luxury Trains consultants will be pleased to discuss your requirements and make a reservation for you. Please call us on 0845 430 9712. To confirm, please complete a booking form and send it with a 15% deposit (or full payment if made within 70 days of departure). Completion of the booking form requires that you accept these Booking Terms & Conditions.
On receipt of the booking form and deposit/full payment we will confirm your reservation in writing to the address you supply. If you have made your reservation through Luxury Trains all correspondence will be sent to them. Any money paid by you to Luxury Trains in respect of a booking with the Company and held by Luxury Trains is held on behalf of the Company.
NOTE THAT HOTELS CANNOT BE BOOKED UNTIL A BOOKING FORM AND DEPOSIT IS RECEIVED.
The final balance is due 70 days prior to departure, failure to remit at this time may subject your reservation to cancellation by the Company and fees as in paragraph 4 charged.
4. If You Change or Cancel Your Booking
The Company will do its best to make any changes that you may request after your confirmation has been issued. If an amendment or cancellation by you or any member of your party is necessary this must be confirmed in writing and a fee is payable by you to the Company, on the following scale
| Written notice received before the scheduled departure date. | Cancellation Fee* | Amendment Fee for each change* |
|---|---|---|
| 56 days or more | 15% (the deposit) | One free then 10% |
| 21-55 days | 30% | 20% |
| 3-20 days | 70% | 60% |
| Within 2 days of departure | 100% | 100% |
| Sporting Events/Weekends/Grand Tour: | ||
| 56 days or more | 15% | One free then 10% |
| 31 - 55 days | 75% | 75% |
| Within 30 days of departure | 100% | 100% |
* Fees are expressed as a % of the journey/holiday price.
Notification of a cancellation to a confirmed booking will be valid only if made in writing to the Company's Head Office and signed by the person who made the booking or Luxury Trains on your behalf. The company reserves the right, in its absolute discretion, to request notification of consent from each member of the party in respect of whom the cancellation is made.
No cancellation fee will be payable where cancellation is due to an increase in the total price of your journey/holiday provided that such cancellation is made within seven days of receiving notification of the increase from the Company.
5. Changes or Cancellation by the Company
Arrangements for journey/holidays are made many months in advance and changes
may have to be made to published itineraries. Any change will be notified
to you at the time of booking or as soon as is reasonably possible.
Occasionally circumstances occur that involve either a major change or cancellation
of an itinerary. For the purposes of these Booking Conditions these are
as follows: -
(i) a change of departure date, point, time or return time by more than five
hours
(ii) a portion of the journey/holiday is not available for reasons beyond
the control of the Company and/or of any carrier or supplier
(iii) insufficient
number of bookings have been taken
(iv) security risks
(v) industrial action.
If after your reservation has been confirmed but before departure, a major
change to your itinerary becomes necessary there are various options available
to you.
(i) accept the changes as given to you
(ii) accept the same journey/holiday
on an alternative date or accept an alternative journey/holiday with the appropriate
adjustment to your invoice (subject to availability)
(iii) cancel your reservation
and receive a full refund. (In the case of industrial action, which affects
only part of the journey/holiday, you may not choose this option).
The Company does not guarantee and will not be liable in respect of changes
or delays to departures or arrivals where such changes or delays are reasonably
required or beyond the control of the Company and/or of any carrier or supplier.
If after departure, a major change occurs the company will use its best endeavours
to make suitable alternative arrangements at no cost to you. If this is not
possible or if you choose not to accept the alternative arrangements made,
the Company will, where appropriate, provide transport back to the place of
departure or to such place as can be agreed. The Company will not accept any
liability for any changes or delays which become reasonably or sensibly necessary
or which occur as a result of industrial action or any other circumstances
unforeseeable or beyond the control of the Company and/or of any supplier or
carrier.
For sporting and air events, in the case of cancellation of the event, the Company will charge you with all committed expenses and may, at its discretion, refund a proportion of the fare. A minimum of 40 passengers is required to operate any excursion.
6. Surcharges
The prices shown on this web site are based on known costs and exchange rates as at the time of publication, and the Company does not expect to have to make changes.
The Company guarantees that once your reservation is confirmed that no surcharges will be imposed, except where there is an unforeseen increase in national or local taxation, or adverse fluctuation in the cost of transportation affecting the cost structure of your journey/holiday. Such surcharge will not be applicable to any bookings where the full balance has been paid.
In the unlikely circumstance that a surcharge is necessary the Company will
inform you or Luxury Trains in writing as soon as possible of any proposed
increase. Providing
the Company is notified within seven days of receiving notice of such increase,
you may choose to cancel the journey/holiday with full and immediate refund
of any monies already paid.
7. Weekend Excursions and Overnight in London
This section only applies to inclusive holidays booked with the Company which combine a journey on the Venice Simplon-Orient-Express British Pullman and/or Northern Belle with hotel accommodation. This section does not apply to bookings with the Company for train journeys only on the Venice Simplon-Orient-Express British Pullman and/or Northern Belle.
The Company accepts responsibility for ensuring that all elements of the journey/holiday
we are contractually obliged to provide are as described on its website and
are of a reasonable standard. For bookings for inclusive holidays the
Company accepts responsibility for any personal injury, illness or death affecting
you, or any person included in the booking, caused by the negligence of its
employees, agents or suppliers sub-contracted by it to provide any part of
the confirmed arrangements provided that:
i) such agents or suppliers or employees were acting within the scope of or
in the course of their employment when the incident occurred.
ii) you notify the Company of any claim within 28 days of completion of the
journey/holiday.
iii) you agree to assign to the Company any rights against a supplier or any
person that you may have relating to the claim and agree to co-operate fully
with the Company.
iv) the Company's liability in respect of any air, sea, river or rail carrier
is restricted by the appropriate ticket conditions (see section 2).
The Company does not accept responsibility for any loss or damage suffered
as a result of any event beyond its control or the control of the relevant
agent or carrier or supplier.
Holidays commencing in the UK. Payments received for inclusive holidays with the Company are protected by a special account set up by our bankers and held in trust on your behalf. Holiday protection only applies to customers who book and pay in the United Kingdom.
8. Web Site Accuracy
Every effort has been made to ensure the accuracy of descriptions and information contained on this website. However, circumstances may subsequently change and in the event of any significant or long-term changes you will be informed of these at the time of booking or as soon as reasonably possible if there is time before your departure. Whilst we have taken every precaution in compiling this Internet site, it does not represent that the information accessible via this site is accurate, complete or current. Neither Luxury Trains nor Orient-Express nor any contributors to the site can be held responsible in any way for any action (or lack thereof) taken by any person or organisation wherever they shall be based as a result direct or otherwise of information contained in or accessed through this internet site.
9. Insurance
Venice Simplon-Orient-Express Limited strongly recommends that you have travel insurance in the interest of you and your family. Should you decide not to take out travel insurance, Venice Simplon-Orient-Express Limited and Luxury Trains will not be held responsible for any losses incurred as a result.
10. Transferability of Bookings
If you or any member of your party is prevented from travelling for any unavoidable reason, you may transfer your reservation to another party. This is subject only to giving reasonable written notice and settling any outstanding balance of the journey/holiday price that may include additional costs incurred to make the transfer.
11. Travel Documents
Travel Documents, which are valid only for the passenger(s) named, will be issued after receipt by the Company of full payment for your reservation and not normally later than four days prior to departure. Please take your confirmation of booking with you on departure.
12. Luggage
All luggage is carried at your own risk and the Company accepts no liability for any loss of, damage to or delay to such luggage unless through its own wrongful act or wilful neglect or that of its employees, agents or suppliers sub-contracted by it to provide any part of the arrangements detailed in the brochure or on this website. The Company's liability shall, in any event, be restricted to £2,500 per passenger.
13. Steam Haulage
Where steam traction is advertised, every effort will be made to operate using steam traction for all or part of the journey. It is possible that diesel or electric traction may have to be substituted at short notice because of mechanical breakdown, engineering works or for reasons of fire risk in excessively dry weather. In this event a refund of the difference between the fare for steam traction and the fare for conventional traction (if any) may be payable.
14. Complaints
If you have a problem or complaint during your journey/holiday please bring it to the attention of the management immediately, so that they have the opportunity to put it right. Any further cause for complaint should be put in writing and brought to the attention of the Company at its Head Office, within 28 days of the completion of your journey/holiday.
15. Promotions
Tickets for travel on the Venice Simplon-Orient-Express British Pullman or for any travel documents relating thereto shall not be used for any promotional or advertising purposes without the prior written consent of the Company.
Venice Simplon-Orient-Express
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