Privacy Policy

This policy was last updated in 2024 and applies to the website www.luxury-trains.co.uk, operated by Westgate Travel trading as Luxury Trains. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Luxury Trains is a trading name of Westgate Travel, an independent travel agency based at 91 Talbot Road, Talbot Green, Mid Glamorgan, CF72 8AE. We are the data controller for personal information collected through this website. If you have any questions about this policy or about how we handle your data, please contact us at enquiries@luxury-trains.co.uk or call 0333 405 0192.

What Information We Collect

When you make a booking

When you book a journey through us, we need to collect certain personal information in order to process and manage your booking. This includes:

• Your name and correspondence address
• Your email address
• A contact telephone number
• Payment details (credit or debit card number, expiry date and registered address) where you are paying by card
• Any other information relevant to your booking, such as dietary requirements or accessibility needs

We use this information to process your booking, send you confirmation documents and tickets, and to contact you if there are any changes or issues with your journey. We will only ask for what we genuinely need.

When you contact us

If you send us an enquiry by email or through our contact form, we will retain your name, email address and the content of your message in order to respond to you and to keep a record of our correspondence.

When you subscribe to our newsletter

If you subscribe to our newsletter, your first name and email address are stored with AWeber, our email marketing service provider. We use this information to send you news, special offers and information about luxury train travel. You can unsubscribe at any time using the link in any email we send you. AWeber's privacy policy can be found at aweber.com/permission.htm.

How We Use Your Information

We use the personal information we collect for the following purposes:

• To process and fulfil your booking
• To send you booking confirmation, tickets and travel documents
• To contact you about your booking if necessary
• To respond to enquiries you send us
• To send you marketing information if you have consented to receive it

We will only send you marketing communications if you have opted in to receive them. You can opt out at any time by calling us on 0333 405 0192, emailing enquiries@luxury-trains.co.uk, or using the unsubscribe link in any marketing email.

Sharing Your Information

We do not sell, trade or rent your personal information to third parties. We may share your information in the following limited circumstances:

• With the train operators and suppliers involved in fulfilling your booking, where this is necessary to complete your journey. For example, if tickets need to be sent directly to you by the train company, we may provide them with your delivery address.
• With our payment processor, where necessary to process a card payment.
• Where we are legally required to do so.

How We Protect Your Information

When you make a booking with us, your payment and personal information is stored securely. We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. We do not store card details beyond what is needed to process your payment.

Your Rights

Under UK GDPR you have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to have inaccurate data corrected
• The right to have your data deleted in certain circumstances
• The right to object to or restrict how we process your data
• The right to data portability

To exercise any of these rights, please contact us at enquiries@luxury-trains.co.uk. We will respond within 30 days. If you have a concern about how we handle your data that we cannot resolve, you have the right to complain to the Information Commissioner's Office at ico.org.uk.

Data Protection Complaints

If you believe we have not handled your personal information in accordance with data protection law, you have the right to make a complaint to us directly. You can do so by emailing enquiries@luxury-trains.co.uk, by calling 0333 405 0192, or by writing to us at Westgate Travel, 91 Talbot Road, Talbot Green, Pontyclun CF72 8AE. We will acknowledge your complaint within 30 days and keep you informed while we investigate. If you are unhappy with our response, or prefer to complain directly to the regulator, you can contact the Information Commissioner's Office at ico.org.uk or by calling 0303 123 1113.

Cookies

This website uses cookies. Cookies are small text files placed on your device by your browser when you visit a website. They help websites function correctly and give website owners information about how visitors use their site. You consent to our use of cookies by continuing to use this website.

The cookies used on this website are described in the tables below. This applies to the domain www.luxury-trains.co.uk.

Changes to This Policy

We may update this privacy policy from time to time. When we do, we will update the date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this privacy policy or about how we handle your personal data, please contact us:

• By email: enquiries@luxury-trains.co.uk
• By telephone: 0333 405 0192
• By post: Westgate Travel, 91 Talbot Road, Talbot Green, Mid Glamorgan, CF72 8AE