Northern Belle
Booking Terms and Conditions 2024/25

Luxury Trains is a trading name of :

Westgate Travel, 91 Talbot Road, Talbot Green, Mid Glamorgan. CF72 8AE
- TTA No. Q9151

Agents for Northern Belle Ltd

Booking Conditions

Please note that there is a 1% service charge for all bookings from outside the UK in order to cover the extra costs of servicing these bookings.

You can pay your deposit by bank debit card or credit card. Balance payment may be made by cash, bank debit card, credit card or cheque (providing there is time to clear it to meet the payment schedule shown above - you should allow 5 working days for clearance from the time we receive it).

You may also make payment by bank transfer :-

Payments made from within the UK banking system : Sort Code - 50-41-01 Account Number - 51284588

Account Name : Westgate Travel

Payments made from outside the UK banking system : SWIFTBIC NWBKGB2L - IBAN GB07 NWBK 504101 51284588

1. Applicability of these Conditions

These Conditions, together with the Package trip Information (below), Together with any applicable conditions, bye-laws, international conventions or conditions of carriage of Northern Belle Limited and national and local railway bodies (where applicable referred to herein as 'the Carrier'), our Privacy Policy (available at www.northern-belle.co.uk/privacy or on request), any other written information we brought to your attention before we confirmed your booking and any other terms we may agree with you from time to time, form the basis of your contract with us: for travel on the Northern Belle or where Northern Belle Limited is an organiser under the Package Travel, Package Holidays and Package Tours Regulations 1992 ('the Package Travel Regulations').

These Conditions also apply where bookings are made via a travel agent, i.e. 'Luxury Trains'.

In the event of any inconsistency between these Conditions and any applicable third party conditions and/or International Conventions etc, these Conditions shall, to the extent permitted by law, prevail. Please read these Conditions carefully as (subject to any amendments which we may from time to time agree with you) they set out your and our respective rights and obligations. In these Conditions references to 'you' and 'your' include the first named person on the booking ('Lead Passenger') and all persons on whose behalf a booking is made or any other person to whom a booking is added or (if permitted by these Conditions) transferred. For certain types of group bookings for 12 or more persons we may agree in writing particular terms varying these Conditions. These Conditions also apply to gratuitous carriage provided by us on one of our Trains except to the extent that we have otherwise provided by contract. In these Conditions, a 'Package' exists under the Package Travel Regulations in relation to eligible bookings of a pre-arranged combination of at least two of the following components when sold or offered for sale at an inclusive price and when the service covers a period of more than 24 hours or includes overnight accommodation: (a) transport; (b) accommodation; (c) other tourist services not ancillary to transport or accommodation and accounting for a significant proportion of the Package.

By making a booking, the Lead Passenger hereby:
a. represents that he/she has the authority to bind to the contract all persons named on his/her booking;
b. confirms that he/she has read and understood these Conditions and agrees (for himself/herself and on behalf of each person named on his/her booking) to be bound by them;
c. consents (for himself/herself and on behalf of each person named on his/her booking) to our use of information in accordance with our Privacy Policy available on www.northern-belle.co.uk or on request (by e-mail to reservations@northern-belle.co.uk or in writing to Central Marketing, Northern Belle Limited, 2/3b Chapel Court, Hospital Street, Nantwich, CW5 5RP) ("Privacy Policy");
d. confirms he/she is 18 years of age or over and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services.
If you made your booking by telephone, fax or post and have not seen these terms and conditions when you made your booking and you are not happy to proceed with the booking now that you have seen them, please return all documentation to us or to your travel agent, within 7 days of receiving these booking conditions. Your booking will be cancelled and your monies will be returned in full, provided you have not commenced your travel. This clause does not apply if your booking was made within 56 days of travel.

2. Booking and Paying For Your Arrangements

Subject to availability, a booking will be made with us when (1) you tell us that you would like to accept our written or verbal quotation and (2) you pay us the applicable deposit being 15% of the cost of your arrangements unless we notify you otherwise in writing (or if booking within 56 days of departure full payment) and (3) we issue a confirmation invoice. A binding contract will come into existence as soon as we have issued a confirmation invoice confirming the details of your booking (and the due payment dates for any applicable balance to be paid) which will be sent to you or your travel agent. If you believe that any details on it (or any other travel document issued by us) are wrong you must advise us immediately as changes cannot be made later and it may harm your rights if we are not notified of any inaccuracies in any travel document within 10 days of our sending it out.

If there are less than 12 passengers in your party and if you have made your booking more than 56 days before departure and have paid a deposit to secure your booking, the balance of the cost of your arrangements (including any applicable surcharge) is due not less than 56 days prior to scheduled departure. If there are 12 or more passengers in your party, payments must be made as follows: 15% of the cost of your arrangements is payable on booking, a further 35% of such cost (including any applicable surcharge) is due 90 days before departure (if your booking is made between 90 and 56 days from departure, you will be required to pay 50% of the cost of your arrangements on booking) and the balance is due 56 days before departure (if your booking is made less than 56 days before departure, you will be required to pay the entire cost of your arrangements at the time of your booking). If we do not receive (in cleared funds) the balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in clause 8 below will become payable.

3. Accuracy

We endeavour to ensure that all the information and prices on our website and in our brochures are accurate. However occasionally changes and errors occur and we reserve the right to correct prices and other written details relating to arrangements (whether displayed by us or our travel agents) in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before your booking is confirmed.

4. Pricing

We reserve the right to amend the price of unsold trips at any time. The price of your confirmed booking is subject at all times to changes in transport costs such as fuel, and any other cost changes which are part of our contracts with train haulage providers, rail track access providers, and any other transport providers; to cost changes arising from government action such as changes in VAT or any other government imposed changes; in, any or all of which may result in a variation of the price of your trip. If the amount of the increase exceeds 2% of the total cost of your arrangements (excluding amendment charges and/or additional services or travel arrangements), you may be charged for any resulting increase in the cost of your trip. If an increase in costs means that the price of your confirmed booking (excluding any amendment charges and/or additional services or travel arrangements) would increase by more than 10% the total cost of your arrangements, you will have the options x, y, z set out in clause 9 below. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from being notified of a price increase of more than 10%. There will be no increase made to the price of your confirmed trip in the 30 days prior to your departure.

5. Jurisdiction and applicable law

The contract and any non-contractual rights and obligations relating to your booking and any agreement to which they apply are governed in all respects by English law. You and we both agree that any dispute, claim or other matter which arises out of or in connection with this contract or your booking will be dealt with by the Courts of England and Wales only. You may, however, by notice in writing, choose the law and jurisdiction of Scotland or Northern Ireland if you live in those places and if you wish to do so.

6. Force Majeure

Except where otherwise expressly stated in these Conditions we will not be liable to pay you compensation if our contractual obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to, war, threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, adverse weather, sea, air, ice and river conditions and all similar events outside our or the supplier(s) concerned's control.

7. Changes by You

If the Lead Passenger or anyone named on his/her booking wishes to change any part of that booking after our confirmation invoice has been issued, the Lead Passenger must inform us by email to reservations@northern-belle.co.uk or in writing to Central Marketing, Northern Belle Limited, 2/3b Chapel Court, Hospital Street, Nantwich, CW5 5RP as soon as possible. Whilst we will try to assist, we cannot guarantee that we will be able to make your requested change. Where we can meet a request, all changes will be subject to payment of an amendment fee as shown at Clause 8 as well as any applicable exchange or other rate changes or other extra costs we incur and any costs or charges incurred or imposed by any of our suppliers. You should be aware that these costs could increase the closer to the departure date that changes are made. Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you. A cancellation fee will be payable (see clause 8 below). Note: Certain arrangements may not be amended after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements.

8. If you (or a member of your party) cancel your trip

If you or any other member of your party decides to cancel a booking (in respect of which we have issued a confirmation invoice):
a. that person(s) may transfer their place to someone else (introduced by you) and in respect of whom the Lead Passenger will need to give the confirmations and representations set out in clause 1 provided we are notified not less than 14 days before departure and you pay an amendment fee in accordance with the table below and meet all costs and charges incurred by us and/or incurred or imposed by any of our suppliers.
b. if you are unable to find a replacement, the Lead Passenger must notify us in writing of the cancellation of that person. Your notice of cancellation will only take effect when (1) in the case of post, the notice is received in writing by us at our offices at Northern Belle Limited, 2/3b Chapel Court, Hospital Street, Nantwich, CW5 5RP. We recommend that you use recorded delivery or (2) in the case of e-mail, you receive a reply from us acknowledging receipt of your e-mail sent to reservations@northern-belle.co.uk. We reserve the right to request notification of consent from each member of the party in respect of whom the cancellation is made.

Cancellations attract the following charges (in order to cover our estimated costs). The cancellation charges detailed are calculated on the basis of the total cost payable by the person(s) cancelling, excluding amendment charges which are not refundable in the event of the person(s) to whom they apply cancelling:

We will apply any monies you have already paid to us towards settling any cancellation charge(s) (and to the extent your payments exceed the sum due, we will refund the balance). No refunds will be given for passengers not travelling or for unused services.

9. If We Change or Cancel Your Booking

Occasionally circumstances occur before departure of your journey on-board the Northern Belle train that require us to make a Major Change to or cancellation of your trip. For the purpose of these Conditions, only the following are 'Major Changes' before Departure:
a. a change of departure date, departure point or destination (except a change of departure point or destination within a 50 mile radius of the originally intended departure point or destination); or
b. a change of either confirmed departure time (i.e. the departure time displayed on the travel document) or confirmed arrival time by more than 12 hours (5 hours in the case of day trips); or
c. the train (or suitable alternative train) not being available; or
d. cancellation of the entire booking.
All other changes are not Major. 'Major Changes' do not include (i) any change to the route and/or stopping points (unless the change amounts to a circumstance within (a) - (d) above, (ii) a substitution of diesel or electric traction in the case of advertised steam haulage journeys, (iii) non-availability of particular dishes or ingredients, or (iv) substituted excursions (for example because a particular attraction is closed). If a Major Change (as defined above) has to be made to a trip before departure, we will make every reasonable effort to inform you or your travel agent. If this happens, you may:
x. accept any changes we offer; or
y. (subject in each case to availability), choose to undertake the same trip on an alternative date, or accept an alternative trip with an appropriate pricing adjustment; or
z. cancel your booking and receive a full refund.
If we make a Major Change to a Package or cancel it less than 56 days before departure, we will also pay reasonable compensation. We will not pay you compensation where we make a Major Change to a Package or cancel it more than 56 days before departure or in the event that we are forced to make a change or cancel as a result of force majeure as defined in clause 6 or in the event of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care; or in the event that we have to cancel your arrangements because the minimum number of people necessary for the arrangements to operate has not been reached. In such events, we will notify you of cancellation for that reason no later than 56 days before your trip is due to depart.

Our offer of any of the above shall constitute your sole remedy against us in respect of a Major Change (including without limitation, cancellation) before departure. In particular please note that subject to these Conditions, to the extent permitted by law, we shall not be liable for (a) missed connections or (b) any loss or damage caused to you and/or your luggage by the cancellation, non-arrival, lateness, delay or change to your trip or any other service or for any loss or damage consequential upon such cancellation, non-arrival, lateness or delay. A change in departure time will only be compensated once (i.e. we shall not be liable to compensate you separately for late departure and late arrival of the same leg). We are not responsible for meeting any expenses or losses you may incur as a result of change or cancellation. Please note: where services with a higher price than the original services contracted for are offered by us and accepted by you, the difference in price will be deducted from any compensation payable to you. We will not pay you compensation and the options x, y and z above will not be available if we make any change other than a Major Change or cancel as a result of your failure to make full payment on time or where the change(s) or cancellation by us arises out of alterations to the confirmed booking requested by you. If we become unable to provide a significant proportion of the services making up a Package that you have booked with us after Departure (as defined above), we will make suitable alternative arrangements for you at no extra charge. If we are forced by force majeure as defined in clause 6 to change or terminate your arrangements after Departure, we are not responsible for making any refunds (unless we obtain any from our suppliers), pay you compensation or meet any costs or expenses you incur as a result. The Package Travel Regulations provide that in certain circumstances causing transport delay or cancellation, in the event that you experience difficulty during a Package with us, we will provide you with prompt assistance. Where we are liable to provide you with prompt assistance, this is likely to extend to providing help in locating refreshments, accommodation and communications but not paying for them. Any airline or other transport supplier may however pay for or provide refreshments and/or appropriate accommodation and you should make a claim directly to them.

10. Complaints

In the unlikely event that you do have a problem during your trip, please inform the Train/Cruise manager immediately who will endeavour to put things right and if you suffer any loss or damage to your luggage please inform us or the relevant Carrier within 72 hours. If your complaint is not resolved locally and you wish to complain further, please send formal written notice of your complaint to us at Customer Services, Northern Belle Limited, 2/3b Chapel Court, Hospital Street, Nantwich, CW5 5RP, within 28 days of the end of your trip, giving your booking reference and all other relevant information. Failure to do so will affect our ability to investigate your complaint, and could affect your rights under these Conditions.

11. Our Responsibilities and Limitations on Our Liability

(1) In respect of Packages only, we will accept responsibility for the arrangements we agree to provide or arrange for you as an "organiser" under the Package Travel, Package Holidays and Package Tours Regulations 1992 as set out below. Subject to these Conditions, if we or our suppliers perform or arrange your contracted holiday arrangements negligently, taking into consideration all relevant factors (for example following the complaints procedure as described in these Conditions and the extent to which ours or our employees' or suppliers' negligence affected the overall enjoyment of your holiday), we will pay you reasonable compensation. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.
(2) In respect of all other arrangements, we will (i) where we are performing your booking, perform it using reasonable skill and care and (ii) to the extent your arrangements are performed by another supplier, select the suppliers of the services making up your booking with us using reasonable skill and care. In relation to arrangements performed by another supplier, we have (to the fullest extent permitted by law) no liability to you for the actual provision of those services.
(3) We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description to the extent that it results from:
a. your act(s) and/or omission(s) (or those of the person(s) affected); or
b. the act(s) and/or omission(s) of a third party not connected with the provision of the services contracted for and which were unforeseeable or unavoidable; or
c. unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or
d. an event which either we, our employees, suppliers, servants, subcontractors could not, even with all due care, have foreseen or forestalled; or
e. force majeure as defined in clause 6.
Your sole remedy(ies) for the matters covered by clause 9 (If We Change or Cancel Your Booking) are set out in that clause 9. We limit the amount of compensation we may have to pay you (other than to the extent the claim is for death, illness or personal injury) if we are found liable under this clause 11 as follows:
a. Loss of and/or damage to any luggage or personal possessions (including money): The maximum amount we will have to pay you in respect of these claims is £2,500 per person in total because you are assumed to have adequate insurance in place to cover any losses of this kind.
b. Claims not falling under (a) above (provided there is no personal injury, illness or death): The maximum amount we will have to pay you in respect of these claims is twice the price paid to us for the trip by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from a transport provider or hotelier for the complaint or claim in question. It is a condition of our acceptance of liability under this clause that you notify any claim to us and our supplier(s) strictly in accordance with the complaints procedure set out at clause 10 in these Conditions. Where any payment is made, the person(s) receiving it (and their parent or legal guardian if under 18 years) must also assign to us or our insurers any rights they may have to pursue any third party and must provide us and our insurers with all assistance we may reasonably require. Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you (by way of non-exhaustive examples, if you fail to notify us of a food allergy or medical condition or incur any business losses). We will not accept responsibility for services or facilities which do not form part of our agreement with you or where they are not advertised in our brochure or on our website. For example, any excursion you book (other than with us) while on the trip, any service or facility which your hotel or any other supplier agrees to provide for you, any doctor, dentist or other medical attendant called to attend to you during the trip and any services, products or transportation not provided by us.

12. Conditions of suppliers and carriage

Some of the services which make up your trip are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions which will form part of our contract with you. Some of these terms and conditions may limit or exclude the supplier's liability to you. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.

13. Your Obligations

a. Travel Documents.
You must be in possession of a valid travel document before boarding the Train. Travel documents are only valid for the dates and for use only between the points of departure and destination (or stopover, see (c) below) shown on the travel document and by the route or routes shown on the travel document. Travel documents are not transferable (other than as expressly permitted by these Conditions). Travel documents bearing unauthorised alterations are not valid for travel. Travel documents remain our property and if you fail in any material respect to comply with any condition (including but not limited to these Conditions) governing its use, your travel document may be withdrawn or invalidated by our staff or agents and you may be required to pay the full fare. There may be an administration charge for replacing any lost or damaged travel documents.
b. Boarding, alighting or changing Trains.
When boarding, alighting or changing Trains during your journey you should make sure that: (i) you board the correct train; (ii) if appropriate, you travel in the correct part of the train; (iii) you alight from the train at the correct destination, including any destination where you need to change onto another train/means of transport; (iv) you keep your possessions with you at all times (other than luggage which has been checked-in with us; see (g) below); (v) you check-in as we advise and are ready to board the train (having loaded all luggage to be deposited with us) at or before the time shown on your travel document; (vi) promptly following arrival at any destination, you alight the train and (if applicable) remove all luggage. If you require assistance to board/alight the Train, you must please advise us not less than one week before departure so that arrangements can be made (please also see (e) below); We will not delay departures or otherwise make provision for late boarding and we will not be responsible for any loss or delay to your journey arising from any failure by you to comply with any of (i - vi) above. If you miss the train, or are refused boarding, you will be treated as if you had cancelled without notice (and the cancellation charges at clause 8 will apply).
c. Stopovers.
If you make a break in carriage other than as permitted you shall not be entitled to onward carriage or to a refund or any other compensation from us.
d. Special Diets.
Please notify us (not less than 14 days prior to departure) of any dietary requirements. It may not always be possible to offer you an alternative meal, but, provided we have been notified of your requirements, we will use reasonable endeavours to notify you of any meals you should avoid.
e. Disabilities and Medical Conditions.
If you or any member of your party has any medical condition or disability which may affect your trip, please provide us with full details before we confirm your booking so that we can try to advise you as to the suitability of your chosen arrangements. Acting reasonably, if we are unable to appropriately accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details. If your fitness to travel may be in doubt as a result of recent illness, surgery, injury, medical treatment or an existing medical condition which may require treatment or assistance on board (including but not limited to additional oxygen, wheelchairs, assistance to use the bathrooms, assistance to get in or out of bed, medication administered via a needle other than well-managed diabetes) you must (i) provide us with an up-to-date certificate from your doctor no later than 5 days prior to departure certifying that you are fit to travel and (ii) be accompanied by another passenger who is able to provide you with all the appropriate assistance you may need (our staff cannot provide such assistance). We may refuse you carriage (and no refund or compensation shall be paid to you) if you have not provided the applicable certificate and/or are not accompanied by a suitable passenger.
f. Behaviour.
All passengers travelling with us are expected to be appropriately dressed (as advised in the Passenger Travel Information sent with your travel documents), to conduct themselves in an orderly and acceptable manner, and not to disrupt the enjoyment of other passengers. If your behaviour (or any articles carried by you) is in our opinion causing or is likely to cause distress, danger or annoyance to any of our other passengers or any third party or damage to property, or to cause a delay or diversion to transportation, or violation of any applicable law or regulation, we (or the applicable supplier) may terminate your arrangements with us immediately. In the event of such termination our liability to you will cease and you may without prior notice be refused boarding or be required to leave our boat, train or other service immediately. We (and the supplier or Carrier in question) will have no further obligations to you. No refunds for lost accommodation or any other service will be made and we will not pay any expenses or costs incurred as a result of termination. You may also be required to pay for loss and/or damage caused by your actions and we will hold each member of your party jointly and individually liable for any damage or losses caused by you. Full payment for any such damage or losses must be paid directly to us or the applicable supplier prior to your ejection from the service in question. If you fail to make payment, you will be responsible for meeting any (i) costs of any damage/injury to our staff, property, servants and/or agents and (ii) claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you. We cannot be held responsible for the actions or behaviour of other passengers or individuals who have no connection with your arrangements with us.
g. Luggage on the Train.
Your luggage must not contain any items which in our opinion are dangerous, illegal, liable to harm or annoy other passengers or otherwise unsuitable. Animals and livestock will not be carried, except guide-dogs in certain restricted circumstances (please ask at the time of booking). Luggage deposited with us for carriage must not contain (and we shall have no liability for) any fragile or perishable articles, cash money, jewellery, precious metals or other valuables (including but not limited to bearer securities, business documents, trade secrets or samples). We will accept the carriage of your luggage subject to any applicable laws, regulations, and conditions of carriage and subject to: (i) the luggage not being excessively heavy, bulky, dangerous, inadequately packed, in a defective state or otherwise unsuitable for carriage; (ii) luggage being correctly labelled with your name and destination address. Unless we otherwise agree in advance, luggage allowances per passenger are as follows: Northern Belle UK Day trips - one suitable piece of hand luggage; Northern Belle UK Package trips - one suitable piece of hand luggage and one suitcase (suitcases will be stored by Northern Belle staff which might not be in your carriage of travel. You shall be responsible for supervising any luggage you do not deposit with us for carriage. The Lead Passenger on behalf of himself/herself and each member of the party hereby authorise us and our employees, servants and agents to inspect any luggage deposited with us for carriage, to check compliance with these Conditions. You must comply fully and promptly with any instructions in respect of your luggage given by train or cruise staff or security and border control authorities in any jurisdiction. We may refuse carriage to any passenger whose luggage does not comply with these Conditions, in which case, you shall not be entitled to any refund. We shall not provide storage (other than for checked-in luggage on the Trains, in accordance with these Conditions) for any of your possessions.
We shall not be required to: (i) verify that a person claiming luggage is the owner of such luggage or otherwise entitled to take delivery of it; (ii) verify that luggage complies with these Conditions; (iii) hand over any luggage to any person unless the person claiming it can demonstrate to our satisfaction that he is entitled to take delivery of such luggage; (iv) store any luggage not collected promptly when we require. We may destroy, sell, otherwise dispose of or make a charge for storage of any luggage not collected on completion of your trip. If you suffer any loss or damage to your luggage, please inform us or the relevant Carrier within 72 hours. Porters at railway stations are not employees or agents of ours and consequently you use their services entirely at your own risk. Trolleys and other equipment available for passenger use at railway stations are not our property and consequently you use such equipment entirely at your own risk.
i. Seats.
The Carrier shall have the right to allocate seats as it thinks, and subject to these Conditions, to vary any bookings made in respect thereof and to transfer you from any such seats, to any alternative ones, provided such allocated seat is commensurate with the class of accommodation you have booked.
j. Insurance.
When booking a package trip you must have adequate travel insurance to cover your arrangements. If requested you must provide details of your policy to us before you travel Any liability which we may have to you shall not be increased as a result of your choice to travel without adequate insurance cover.

Package Information

PRICES: All prices and supplements shown (unless indicated otherwise) are per person based on shared accommodation. Please note, where your hotel stay covers two different price bands, the holiday price will be adjusted accordingly.

YOUR HOTEL(S): Every hotel has its own style and character. We offer a range of properties in most destinations which offer not only different room types but also prices. As a general rule, the price charged gives an indication of standard and therefore your expectation. Check in/out times are usually between 9am and 11am and rooms cannot be guaranteed outside of these times, unless a supplement is paid to ensure immediate occupation on arrival or for late check-out.

YOUR TRANSFERS: Our itineraries include all transfers, which are either on a private basis, or shared when many passengers arrive/depart at the same time.

TRAVEL DOCUMENTS: These are valid only for the passenger(s) named, will be issued after receipt by us of full payment for your reservation and not normally later than 7 days prior to departure.

TRAVEL INSURANCE: Adequate travel insurance is vital. If requested, you must provide details of your policy to us before you travel. Any liability which we may have to you (whether under our Booking Conditions or otherwise) shall not be increased as a result of your choice to travel without adequate insurance cover.

DELAY: Our journeys and packages operate within the constraints of UK national railways. Please bear this in mind when arranging your own onward connections. We regret we are unable to offer you any assistance should a delay disrupt your itinerary.

To make a complaint or submit an inquiry about our Terms and Conditions please contact us at privacy@northernbelle.co.uk. You can also write to us at:
Central Marketing
Northern Belle Limited
2/3b Chapel Court,
Hospital Street,
Nantwich,
CW5 5RP

Copyright © Northern Belle Limited 2017. All copyright and other intellectual property rights in all logos, designs, text, images and other materials on this website are owned by Northern Belle Limited or appear with permission of the relevant owner. 'Northern Belle' is a registered trade mark. All rights reserved.